Pre-launch / early access — MaintenanceOS is not commercially generally available yet.
Join the launch listWhat this product is designed to control
Three controls we can describe from product design and source. We describe them as designed and under testing — never as certified or generally available.
Tenant isolation
Boundaries between organisations
Designed as a first-class trust boundary so one organisation's data and actions stay inside its tenant. Multi-tenant operations exist in product source and are under testing — not commercially generally available.
Human clearance
People decide consequential safety
A critical safety latch requires a person before consequential action. Deterministic safety and lifecycle rules override AI. Escalation queues are designed for human review — not unsupervised autonomy.
Audit evidence
Actions should be reviewable
Work is designed to leave audit-oriented event trails and action evidence tied to the operation, so supervisors can see what happened — not only what a model suggested.
Further design controls
These sit in product source as designed behaviour. Live operational verification remains on the release checklist — we do not treat source presence as a public certification.
- Deterministic safety and lifecycle rules are designed to override AI suggestions.
- Telephony request signatures (HTTP/WSS) are verified in source as a design control; live verification is still required before launch.
- AI has no payment, refund, compensation, fee-waiver, or client-money execution authority.
- The receptionist must not invent bookings, dispatches, refunds, or safety assurances.
What we do not claim
This page is a trust posture, not a certificate wall. Marketing must not outrun evidence.
- No ISO 27001, SOC 2, Cyber Essentials, or other certifications — we have not earned them, and we will not invent seals, badges, or auditor names.
- No fake uptime percentages, customer logos, awards, or named case studies.
- Not commercially generally available. Nothing here is a production call-ready or public always-on service claim.
- No published internal hosts, IPs, or live product dashboards on this marketing site.
Related: Features · How it works · AI receptionist
Privacy and legal
Marketing-site privacy and legal pages are drafts for counsel — not final policy. Product trust (this page) is separate from those drafts.
Privacy · Cookies · Terms(draft)
Talk through the controls
Pre-launch — join the list or request an early demo. We will not present a fake certificate pack.