From caller to structured work — with humans and rules in the loop.

Three stages property teams can trust

AI assists at intake and classification. Authority for safety and consequential actions stays with system rules and people.

1. 1

   Intake

   Capture the call, don’t invent the job

   The receptionist layer is designed to collect caller details and classify what it hears in UK property-maintenance language — including 999 guidance where relevant.

   Status: Voice intake is under testing for release — not offered here as a public always-on service.

2. 2

   Controlled triage

   Deterministic rules decide what happens next

   Tenant isolation, lifecycle transitions, safety latching, escalation queues, and approvals sit in server rules. Consequential actions are not left to the model.

3. 3

   Human oversight

   Transfer and clearance when people need to decide

   Explicit-request human transfer and human clearance keep judgement with your team. No autonomous dispatch, booking, or payment claims.

1. 1

   Intake

   Capture the call, don’t invent the job

   The receptionist layer is designed to collect caller details and classify what it hears in UK property-maintenance language — including 999 guidance where relevant.

   Status: Voice intake is under testing for release — not offered here as a public always-on service.

2. 2

   Controlled triage

   Deterministic rules decide what happens next

   Tenant isolation, lifecycle transitions, safety latching, escalation queues, and approvals sit in server rules. Consequential actions are not left to the model.

3. 3

   Human oversight

   Transfer and clearance when people need to decide

   Explicit-request human transfer and human clearance keep judgement with your team. No autonomous dispatch, booking, or payment claims.