Industries
Accountable intake for housing maintenance — humans clear what matters.
For UK housing associations and housing providers who need structured reporting, safety latching, and escalation queues without over-claiming live voice GA.
Pilot-stage. Core controls are real; public always-on phone is not declared ready yet.
The job you are doing
- Vulnerable residents and safety-critical fabric issues need clear escalation.
- Audit trails matter for governance — not marketing dashboards with fake KPIs.
- Multiple channels of report; phone still drops unstructured detail.
- Zero tolerance for a model inventing safety assurances or compensation promises.
How MaintenanceOS fits
- Deterministic rules override AI on safety/lifecycle.
- Critical safety latch requiring human clearance.
- Escalation queues / human review in the designed control model.
- Must-not-invent controls for bookings, dispatches, refunds, compensation, account info, and safety assurances.
- UK/999 guidance in source and regression tests — framed as designed behaviour; live-carrier retest still required.
Safety and money boundaries
No client-money or compensation execution. No ISO/SOC2 claims. See Security.
Trust and clearance: Security.
What we will not claim
No housing-provider customer list. No regulatory certification badges. No “compliant out of the box” legal claims.