Industries
Guest maintenance calls, structured — without autonomous dispatch.
For UK holiday-let operators who get out-of-hours guest reports and need clear capture, safety boundaries, and human handover — not a model inventing engineer visits.
Pilot-stage. Core controls are real; public always-on phone is not declared ready yet.
The job you are doing
- Guests calling about boilers, access, leaks — often outside office hours.
- Risk of anyone promising a contractor visit or compensation on the spot.
- Owners/managers need structured notes tied to the property.
- Want UK-appropriate emergency guidance if a guest describes danger.
How MaintenanceOS fits
- Intake designed to collect caller details and classify issues (voice under testing).
- Rules own safety latch, escalations, approvals; AI must not invent dispatches, bookings, refunds, or compensation.
- Multi-tenant properties and communications model supports property-scoped ops (under testing for release).
- Explicit-request human transfer when a person must decide.
Safety and money boundaries
No payment/refund/compensation authority. See Security.
Trust and clearance: Security.
What we will not claim
No OTA partnership badges. No occupancy or booking-channel integrations as live features. No “24/7 live guest line” claim.